Your product was just as described. I have 2 cats, it worked wonderfully for one, but the second cat was able to rip through it in 15 minute drive to the vet. Then, he escaped and the chase was on. We got him back. The point I'm trying to make, if you have a nice calm cat, these are great. If you have a large strong cat who doesn't want to be in there, they will rip through the cardboard to get out. It was a hard day today. So, when choosing a cat carrier, one size does not fit all with this product and all cats. Shipping was great the package was great. Just choose wisely.